Terms of Service

I. Introduction & Acceptance of Terms

Welcome to the website operated by West Clinical Research, Inc. (“West Clinical Research,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your access to and use of our website located at www.westclinicalresearch.com, including any associated mobile applications, services, and content (collectively, the “Website”).

By accessing or using the Website, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Website for any purpose.

II. Description of Services

West Clinical Research provides information about clinical research studies and offers online screening questionnaires to help determine potential eligibility for participation in clinical trials. Our Website may include:

• Information about current and upcoming clinical research studies
• Online screening questionnaires for pre-qualification purposes
• Educational content about clinical research and study participation
• Contact information and location details for our facility

III. Eligibility

You must be at least 18 years of age to use the Website and submit screening questionnaires. If you are under 18, you may only use the Website with the involvement and consent of a parent or legal guardian. Our services are primarily available to individuals located in the United States.

IV. Clinical Research Screening

The screening questionnaires available on the Website are for pre-screening purposes only and do not constitute medical advice, diagnosis, or treatment. Please be aware of the following:

• Completing a screening questionnaire does not guarantee enrollment in any clinical research study.
• All information submitted through questionnaires is subject to review by our research team.
• Eligibility for any study is determined solely by West Clinical Research and the study's specific criteria.
• The information provided on the Website is not a substitute for professional medical advice. Always consult with a qualified healthcare provider regarding any medical conditions or treatment decisions.

V. SMS/Text Messaging Terms

By providing your phone number and consenting to receive text messages through our screening questionnaire or other opt-in methods on the Website, you agree to receive text messages from West Clinical Research. The following terms apply to our text messaging program:

Program Name: West Clinical Research

Program Description: You may receive text messages related to clinical research study recruitment follow-ups, appointment reminders, and study-related updates.

Opt-In: You opt in to receive text messages by providing your phone number and giving your consent on our screening questionnaire or through other opt-in methods on the Website.

Message Frequency: You may receive up to 5 text messages per month. Message frequency may vary.

To stop receiving text messages, reply STOP to any message. You will receive a one-time confirmation message and will no longer receive text messages from this program.

HELP: For help or support, reply HELP to any text message, or contact us at (252) 515-0050 or info@westclinicalresearch.com.

Message and Data Rates: Message and data rates may apply. Please consult your wireless carrier for details regarding your messaging plan.

Carrier Liability: Carriers are not liable for delayed or undelivered messages.

For information about how we handle your personal information, please see our Privacy Policy.

VI. Intellectual Property

All content on the Website, including but not limited to text, graphics, logos, images, photographs, audio, video, software, and the overall design and arrangement thereof, is the property of West Clinical Research or its content suppliers and is protected by United States and international copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any content on the Website without the prior written consent of West Clinical Research, except for your personal, non-commercial use.

VII. User Conduct

When using the Website, you agree not to:

• Provide false, misleading, or inaccurate information in screening questionnaires or any other forms
• Use the Website for any unlawful purpose or in violation of these Terms
• Attempt to gain unauthorized access to the Website, its servers, or any connected systems or databases
• Interfere with or disrupt the operation of the Website or the servers and networks used to make the Website available
• Use any automated means, including bots, scrapers, or spiders, to access the Website or collect information from the Website
• Impersonate any person or entity or misrepresent your affiliation with any person or entity

VIII. Disclaimer of Warranties

THE WEBSITE AND ALL CONTENT, SERVICES, AND INFORMATION AVAILABLE THROUGH THE WEBSITE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COURSE OF PERFORMANCE.

West Clinical Research does not warrant that the Website will be uninterrupted, error-free, secure, or free of viruses or other harmful components. We do not guarantee the accuracy, completeness, or timeliness of any content on the Website.

IX. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WEST CLINICAL RESEARCH, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR ACCESS TO OR USE OF (OR INABILITY TO ACCESS OR USE) THE WEBSITE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, EVEN IF WEST CLINICAL RESEARCH HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

X. Modifications to These Terms

West Clinical Research reserves the right to modify or update these Terms at any time at our sole discretion. If we make material changes, we will update the “Effective Date” at the top of this page. Your continued use of the Website following the posting of revised Terms constitutes your acceptance of the changes.

XI. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of North Carolina, without regard to its conflict of law provisions. Any legal action or proceeding arising under these Terms shall be brought exclusively in the state or federal courts located in North Carolina, and you hereby consent to the personal jurisdiction of such courts.

XII. Contact Information

If you have any questions about these Terms, please contact us: